Phone Call: Reporting a Problem

Improve your listening skills with this phone call dialogue about reporting a problem. Learn key phrases for A2 English learners.

  • المسار: اللغة الإنجليزية
  • القسم: الاستماع
  • المستوى: A2
  • وقت القراءة: 1 دقيقة
  • آخر تحديث: 20 أغسطس 2026

Before You Listen Here are 3 key words from the audio. Read them before you listen. broken – not working, damaged engineer – a person who fixes technical problems appointment – a planned time to meet or receive help Comprehension Questions Listen to the phone call about reporting a problem and answer these questions. What is wrong in the caller's flat? How long has the heating been broken? When will the engineer visit? Answer Key Check your answers here after listening to the phone call about reporting a problem . The heating is not working. It has been broken for two days. The engineer will…

الأسئلة الشائعة

What words do I need when reporting a problem on the phone in English?
Use simple words like 'broken', 'not working', 'problem', and 'please fix'. Always say your address and when the problem started.
How do I ask for help politely on a phone call?
Say 'Can you help me, please?' or 'Could you send someone?' — these are polite and easy for A2 level speakers.
What should I say at the start of a problem phone call?
Start with 'Hello, my name is...' and then say 'I have a problem with...' to make your message clear immediately.
How do I confirm an appointment on the phone?
You can say 'So the engineer will come on Friday morning — is that correct?' to make sure you understood the details.